These terms and conditions outline the rules and regulations for the use of Arrowspeed Tyres®‘s Website and products.
By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions stated below, then you may not access or use this Website.
Introductory Provisions
The following Terms & Conditions govern the usage of this website arrowspeedtyres.co.uk as well as any correspondence made through or on this website (including but not limited to emails, blog posts and feedback submissions).
They are entered into by and between You the person using this website, registering an account or submitting information through this site and Us, the owners and operators of this website. Hereinafter we may refer to ourselves as “We“, “Us” or “Our” and we may refer to you, the user of the website as “You” or “Your“.
We reserve the right to change, modify or remove portions of these Terms and Conditions at any time. Please check periodically for updates. Your continued use of this site following the posting of changes constitutes your acceptance of these terms. If you do not agree to the Terms and Conditions of this website, discontinue using immediately.
Order Acceptance & Product Supply
Placing an Order – When you place an order for tyres or other products through this website, you are making an offer to purchase the selected products which will be subjected to acceptance, rejection or request for modification by Us. We reserve the right, without prior notification, to limit the order quantity on any product and/or refuse service to any customer.
Order Confirmation – Your receipt of an order confirmation email does not constitute our acceptance of your order. We only accept orders once we dispatch the products or begin any preparatory work in relation to fitting services. If we reject your order it will be refunded to you in full.
Product Availability – We endeavor to provide current product availability information on the website but cannot guarantee the actual availability of any particular product displayed. If a product is out of stock or unavailable after an order is placed, we will notify you and refund any sums paid for the unavailable products.
Product Suitability – While we present accurate product information online, we do not provide advice regarding product suitability for specific vehicles. Ensure any parts or tyres you order meet the specifications required for your vehicle. Refer to your owner’s manual if unsure.
Fitting Services – We offer tyre fitting and other automotive services through our network of approved fitting centres located throughout the UK. When you book any fitting service through this website, your details will be shared with the nominated fitting centre who will handle your appointment. They will be responsible for assessing if they can undertake the required work on your vehicle.
Pricing & Payment
The pricing listed on this website is quoted in GBP (£) and includes UK VAT at the prevailing rate. We make all reasonable efforts to ensure pricing is current and accurate but prices are subject to change without notice. In the event a product’s price is materially different at the time of shipment or fitting compared to when the order was placed, you will have the option to continue with the order at the accurate price or receive a full refund.
We accept payments through all major credit cards and debit cards. All card transactions are processed through secure third party payment gateways.
Tyre Supply – Payment for tyre purchases is taken in full including fitting charges at the time you place the order.
Fitting Services – A deposit payment covering our fitting fees may be taken at the time of booking. The remaining balance for parts and labour is payable to the fitting centre at the time of installation.
Other Products/Services – Payment is required in full at the time you place the order.
Please note that we do not accept cheques or cash payments directly. All sums are due in full without offset or setoff prior to provision of the ordered product or service.
Delivery & Collection
Tyre Delivery – We offer free UK mainland delivery on all tyre orders over £150. For orders under £150, a standard delivery charge of £15 applies. We aim to dispatch tyre orders within 2 working days from the time of order acceptance. Estimated delivery is 2-5 days from dispatch but delays are possible during peak periods.
Fitting Services – You are responsible for the timely delivery of your vehicle to the nominated fitting centre on the agreed appointment date and time. If you are late for your scheduled fitting time, the centre may be unable to honour the booking.
Parts & Other Products – Standard UK delivery is £5 for small parcels under 2kg or £10 for larger packages. Expedited shipping options are available at additional cost.
Collections – Tyre or parts collections from one of our fitting centres are available by request during booking. Valid proof of identification will be required upon collection.
Delivery Issues – Please inspect packages upon receipt and notify us promptly of any damage or discrepancies with your order. If a parcel is undelivered due to you providing inaccurate details or absence, re-delivery will incur additional charges.
Fitting Services
We offer tyre fitting through our network of approved tyre fitting centres located throughout the United Kingdom. When you book fitting services through this website, your details will be shared with the nominated fitting centre who will handle the fulfilment of your order and fitting appointment.
- Suitability – The fitting centre is responsible for inspecting your vehicle and assessing suitability for the requested work. If they determine your vehicle is not fit for the required tyres or services, the order will be cancelled and refunded to you.
- Work Quality – All fitting centres undergo approval checks and evaluations. However, we assume no direct liability for the quality or workmanship of fitting services. In the unlikely event of any issue with work provided, you agree to seek resolution directly with the centre.
- Parts & Labour – The cost of parts and labour for fitting services beyond our standard tyre fitting fees are payable directly to the fitting centre at the time of work being completed.
- Warranties – Any product warranties are provided by the manufacturer or supplier of the parts fitted. Please contact them directly with any queries or complaints regarding warrantied components.
We aim to operate a fair and efficient booking service but are not responsible for any losses arising from delayed, cancelled or rearranged fitting appointments.
Returns & Refunds
If you are not fully satisfied with a product purchased through this website, you can return it to us in its original condition within 30 days of delivery and receive a full refund or exchange subject to the conditions below. Items must be returned in a fully resalable condition including original packaging, contents, documentation and warranty cards where applicable.
- Tyres – As tyres are designed to your specifications and mounted on rims they cannot be returned or exchanged except in cases of manufacturing defect.
- Special Order Parts – Goods made specifically to customer specifications are non-returnable unless proven to be faulty or damaged upon delivery.
- Exclusions – We regret that for health and safety reasons we cannot accept returns of spare parts or accessories if the packaging has been opened or damaged. Items such as oils, lubricants, batteries or bulbs fall under this category.
Refunds for valid returns will be issued to your original payment method within 5 working days of receipt of the returned item. You are responsible for return shipping charges unless the return is due to our error.
Warranties
We offer manufacturer’s warranties on all products we supply but exclude any additional liability. In general, consumables and normal wear and tear are excluded from warranties. Refer to individual product warranties for full details of coverage, durations and exclusions.
Tyres – Tyres sold through this website include the standard manufacturer’s warranty covering materials and workmanship defects. Normal tyre wear and tear caused by usage is excluded. Refer to individual tyre warranties for full details.
Parts & Accessories – We provide a standard 12 month warranty on all automotive parts and accessories supplied through this website against manufacturing defects and faults. This warranty does not cover incorrect fitment, normal wear and tear, accidental damage or improper use.
Fitting Services – All workmanship carried out on your vehicle by our approved fitting centres is fully guaranteed. If you have any issues, promptly notify the original centre that performed the work.
We accept no liability for loss, damage or consequential losses either direct or indirect arising from product defects other than those covered by the original manufacturer’s warranty.
Limitation of Liability
We provide this website, the products and services offered in good faith but make no representation about the suitability or accuracy of the information provided for any purpose.
To the fullest extent permissible by law, Arrowspeed Tyres® expressly disclaims all warranties, conditions and other terms, whether express or implied including as to the non-infringement, security, accuracy, fitness for purpose or any implied warranties arising from usage or custom.
We accept no liability for:
- Any loss, damage or consequential losses arising from the use of products or services provided.
- Loss of profits, sales, business or revenue.
- Business interruption or loss of business information.
- Loss of goodwill.
- Problems accessing or using this website.
We will not be liable for any damages or injury caused by failure to meet our responsibilities under these terms due to events beyond reasonable control that make provision of products and services fundamentally uneconomical or inefficient.
Indemnity
By accessing this website and/or using any products or services provided, you agree to indemnify, defend and hold harmless Arrowspeed Tyres Ltd and our subsidiaries from any claims, damages, losses or expenses arising from or related to your use of the website or any breach by you of these terms. This indemnification shall survive termination of these terms and conditions.
Intellectual Property
All content included on this site such as product names, descriptions, reviews, photographs, videos, graphics, logos, button icons and the compilation of content are the exclusive property of Arrowspeed Tyres Ltd and protected by copyright laws.
The reproduction and reuse of website content is prohibited unless expressly authorized in writing by Arrowspeed Tyres Ltd. Using our brand names, images or any other proprietary assets including trademarks for any purpose without prior authorization constitutes an infringement of copyright and other intellectual property rights.
Governing Law
These terms and conditions shall be governed and interpreted according to the laws of England and Wales. Any disputes arising from usage of this website or these terms shall be resolved exclusively within the courts of England and Wales.
Severability
If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be replaced with a valid provision closest in intent to the invalid term.
Modifications to Terms
Arrowspeed Tyres Ltd reserves the right to modify or replace these terms without notice. Your continued use of the website following changes to these terms constitutes acceptance. We advise that you check these terms regularly for updates.
Contact Us
If you have any queries about these terms, please contact us at:
Website: arrowspeedtyres.co.uk
Email: [email protected]
Phone: 0800 123 456
Mail: Arrowspeed Tyres Ltd, 123 Tyre Road, Manchester, M1 5TR